Service:1800-209-5858   |   Sales: 1800-209-0144

Leap Of Faith: Building Customer Loyalty

13

Jan, 2016

Leap Of Faith: Building Customer Loyalty

By: | Tags: , , , , , , | Comments: 0

The insurance sector in India has opened up but lot of customers still prefer public companies over private companies. They believe private insurance companies hesitate to settle claims. Though lot of customers are choosing private insurance comapnies now. Background One of our clients carried a misconcpetion that private insurance companies don’t settle claims. However after studying the benefits of our Star Package Policy and researching about Bajaj Allianz General Insurance’s performance he decided to invest in our Star Package Policy. After a couple of months, unfortunately our client Mr.Wanjari had […]

READ MORE
Insurance Claims: Importance of Claim Investigation

17

Dec, 2014

Insurance Claims: Importance of Claim Investigation

By: | Tags: , , , , , , , , , , | Comments: 0

As a general insurance company, there are a number of times when we come across a number of seemingly fraudulent claims. Spotting fraudulent claims and separating it from genuine ones can be an uphill task for the insurer. However, as a company dedicated to customer service we know the importance of spotting the legitimate claims. Here is a case study that provides an excellent example of how a claim which seemed fraudulent on the surface turned out to be a genuine one after careful investigation of the claim. Background There […]

READ MORE
Health Insurance Claims: Hassle-free and Flawless Health Cashless Settlement

3

Nov, 2014

Health Insurance Claims: Hassle-free and Flawless Health Cashless Settlement

By: | Tags: , , , , , , | Comments: 0

As an efficient and prompt health cashless team, we are known for our excellent turnaround time. Given the fact that we are in receipt of all mandatory documents from the hospital without any delay, cashless facility is provided to the patient in less than 45 minutes. Background In the month of Feb 2014, a client’s wife got admitted in Bhakti Vedanta Hospital – Thane for the treatment for Acute Gastroenteritis. As per the standard protocol, pre authorization letter for the said case was sent to us by the hospital. What […]

READ MORE
Beating All Odds:  Travel Case Study

3

Nov, 2014

Beating All Odds: Travel Case Study

By: | Tags: , , , , | Comments: 0

Background  One fateful night, we received a call from our corporate client stating that one of their employees, who was on a work assignment in China, had met with an accident and passed away. As a routine travel insurance procedure, we immediately activated the claim to our overseas partner, Allianz Global assistance (AGA), and requested them to provide us with the death certificate to decide the admissibility of the claim. After the admissibility was established, we decided to procure the mortal remains of the client from China. What Happened We […]

READ MORE