As an efficient and prompt health cashless team, we are known for our excellent turnaround time. Given the fact that we are in receipt of all mandatory documents from the hospital without any delay, cashless facility is provided to the patient in less than 45 minutes.
In the month of Feb 2014, a client’s wife got admitted in Bhakti Vedanta Hospital – Thane for the treatment for Acute Gastroenteritis. As per the standard protocol, pre authorization letter for the said case was sent to us by the hospital.
What We Did
Our swift cashless service is based on an underlying fact that we value our customer health in great times of need.
Fax regarding the pre authorization request was received on 10-Feb-2014 13:51 p.m. and ascertaining the admissibility, cashless facility was approved within 19 minutes. This was way less than our self-established TAT.
What was the Outcome
Above stated case study highlights our insistence on maintaing high claim servicing standards and our commitment level towards utmost customer delight.
It was work as usual for us and after few days we found this testimonial on our website.
100% – excellent speedy service and settlement – I had experienced twice in last (3) months for my spouse (admitted) and Bajaj Allianz had supported me like oxygen to a human being.
I have no words to express my feeling and gratitude to the entire Bajaj Allianz Health Team for their support, co-operation, courtesy and speedy settlement without any hurdle.
I was not even bothered for any payment to your network hospital with cashless facility at Bhaktivedanta Hospital, Mira Road (East), I assure my association in future with your family –
Bajaj Health Team, I shall recommend and already recommended no. of friends, relatives etc. for the policy of Bajaj Allianz……
Once again I am very much thankful to you all for everything and especially THANK-FULL TO Mr. Ajay Havelia (IMD / Advisor) who had recommended me for the said health care policy.
Pls. keep serving humanity…………..
Although this was all in a day’s work, this reinforces the customer’s believe in Bajaj Allianz customer service.
There are different types of health policies to suit individual needs. To find the best cover for yourself, check out our health insurance plans.