Q11. If the telematics device is reporting incorrect data or is malfunctioning, how do I get it corrected?
In case of any hardware or software issues you can reach us on our call center number 1800-209-5858 or mail us at firstname.lastname@example.org
Q12. What if the car gets stolen?
In case your car gets stolen, you should immediately inform us by connecting with our call centrer at 1800-209-5858 or –registering a complaint on our website via this link:http://bit.ly/2cpSgkY .
If the device is still attached to the OBD port of your car, you will be able to track its location on a real-time basis on your mobile application. This can be shared with the police as well as with us.
Q13. Does the device need to be maintained (charged or serviced periodically)?
No, the device does not require any maintenance. In case the device is not functioning well, you can reach us on – 1800-209-5858 or mail us at email@example.com
Q14. For how long can I use the DriveSmart feature?
The device shipped with the policy is valid for 3 years, provided you renew your motor insurance policy with any of the Drivesmart plans as per the existing terms and conditions. If you move on to another insurance provider before 3 years, then the device and the DriveSmart features will be disabled, but you can still continue using our insurance wallet for managing your insurance portfolio with Bajaj Allianz.
Q15. Can I use the device after discontinuing with Bajaj Allianz for my Motor insurance policy?
Unfortunately you will not be eligible to use the device upon discontinuing your policy with us. Since the device is a part of our DriveSmart service, it is a property of Bajaj Allianz General Insurance Company. The same will be collected by our executive at a convenient time within a couple of days of discontinuing the policy.
Q16. What if I change my mind and want to continue with DriveSmart service after my policy expires?
The DriveSmart service is a part of our Motor Insurance Policy and can only be used by active policy holders. If you wish to continue using it after the policy expires, you can purchase a car insurance policy from us and opt for DriveSmart feature. We will deliver a new device to you in 2 weeks.
Q17. By when will I get the plugin device?
The device will be delivered within 2 weeks of your policy issuance date.
Q18. What if I change my car or cancel the policy?
If you change your car, then your existing policy will have to be cancelled and you will have to purchase a new policy. If you choose to purchase a new policy with us and opt for the DriveSmart service, reach us on 1800-209-5858 or mail us at firstname.lastname@example.org to get the device reconfigured for your new car.
Q19. Can I share my driving information with friends or family?
Yes, you can share the real-time location of your car with your friends and family members via WhatsApp, SMS, Facebook and Email.
Q20. What should I do in case I am stuck somewhere and need roadside assistance?
A dedicated hot line number has been reserved for DriveSmart customers to provide priority road side assistance services. Just press the road side assistance button in the main menu of mobile app, we will receive your car’s location. Shortly after this, you will receive a call from us to assist you. Depending on the problem, we will assign someone to reach you and resolve the issue.
For reading more FAQs on telematics, click here!